Frequently Asked Questions
Expert advice on technical gear, shipping, and lifetime support.
How do I choose the right size for my Arc'teryx jacket?
We provide detailed sizing charts on every product page. Our gear is designed with specific 'fits' ranging from Trim to Expedition; we recommend checking the fit guide to ensure your layers work together effectively.
What is the ReBIRD™ program?
ReBIRD™ is our initiative for circularity, including services for care, repair, and resale. We aim to keep your gear in play as long as possible through professional restoration and trade-in programs.
How should I wash and maintain my GORE-TEX garment?
Regular washing is vital to maintain performance. Machine wash on a warm permanent press cycle with a technical detergent like Nu Technical Detergent, then tumble dry on medium heat for 40 minutes to reactivate the DWR finish.
What is covered under the Arc'teryx Limited Warranty?
We stand behind our products. Our warranty covers defects in materials and workmanship for the practical lifetime of the product. Damage due to wear and tear or improper care may be repairable for a reasonable charge.
What are your shipping and return policies?
We offer standard and express shipping options globally. If you are not satisfied with your purchase, you can return items in new condition with tags attached within 30 days of purchase for a full refund.
Do you offer professional or industry discounts?
Yes, we offer a Professional Program for certified mountain guides, search and rescue members, and outdoor industry professionals. Applications can be submitted directly through our Pro portal.